Accounts Receivable Support Representative
Description: • Manage a portfolio of delinquent accounts, ensuring timely collection of payments. • Negotiate payment arrangements with customers while adhering to company policies. •...
Description:
• Manage a portfolio of delinquent accounts, ensuring timely collection of payments.
• Negotiate payment arrangements with customers while adhering to company policies.
• Track and document customer interactions and payment commitments.
• Provide guidance and support to junior staff in handling complex collection cases.
• Collaborate with other departments to resolve billing disputes and clarify account status.
• Maintain accurate and up-to-date records of collection activities.
• Implement strategies to increase the effectiveness of the collection process.
Requirements:
• High School Diploma or GED
• Minimum of 3 years of relevant experience in collections, customer service, Banking or a related field.
• Proven experience in collections or accounts receivable with a solid track record of managing overdue accounts.
• Proficiency in using customer management software and familiarity with Microsoft Office Suite
• Experience with negotiation and conflict resolution in a customer-facing environment.
• Knowledge of collections regulations, such as the Fair Debt Collection Practices Act (FDCPA).
• Experience in a call center or high-volume collections environment.
• Experience with Oracle, Sunrise, Webcollect.
Benefits:
• Inclusive culture with associate-led Business Resource Groups
• 112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more! Apply Job!
• Manage a portfolio of delinquent accounts, ensuring timely collection of payments.
• Negotiate payment arrangements with customers while adhering to company policies.
• Track and document customer interactions and payment commitments.
• Provide guidance and support to junior staff in handling complex collection cases.
• Collaborate with other departments to resolve billing disputes and clarify account status.
• Maintain accurate and up-to-date records of collection activities.
• Implement strategies to increase the effectiveness of the collection process.
Requirements:
• High School Diploma or GED
• Minimum of 3 years of relevant experience in collections, customer service, Banking or a related field.
• Proven experience in collections or accounts receivable with a solid track record of managing overdue accounts.
• Proficiency in using customer management software and familiarity with Microsoft Office Suite
• Experience with negotiation and conflict resolution in a customer-facing environment.
• Knowledge of collections regulations, such as the Fair Debt Collection Practices Act (FDCPA).
• Experience in a call center or high-volume collections environment.
• Experience with Oracle, Sunrise, Webcollect.
Benefits:
• Inclusive culture with associate-led Business Resource Groups
• 112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more! Apply Job!
